Contents
1. When do you apply this privacy statement?
2. Who uses your data?
3. Whose data do we use?
4. How do we get your data?
5. What data of you do we use?
6. What do we use your data for?
7. How long do we keep your data?
8. Who do we share your data with?
9. Where do we store your data?
10. How safe is your data with us?
11. What are your rights?
12. What rules apply to this privacy statement?
13. Which cookies do we use?
14. What do we do with data of minors?
15. Do you have a question about this privacy policy?
1. When do you apply this privacy statement?
This privacy statement applies to all personal data that we process of all domains related to us. This concerns the personal data of everyone who has had any contact with us via a call or our website, such as visitors, customers, and business contacts. Personal data is all data that can be traced back to you as an individual, whether you make a purchase, register a product, ask us something or visit our building/business. If you want to know more about personal data, please visit the website of the Dutch Data Protection Authority.
2. Who uses your data?
Charlie's Clinic is responsible for the website charlies.clinic, and therefore the responsible organisation for the use of your personal data as described in this privacy statement.
The full details are:
Charlie's Clinic
Rhijnspoor 209
2901 LB, Capelle aan den IJssel
72043814
3. Whose data do we use?
We process the personal data of everyone who has had contact with us via a call or our website. This includes visitors, private customers, business customers and contact persons of our partners.
4. How do we get your data?
You provide the data directly from you as soon as you:
- visit our website
- fill in data on our website
5. What data of you do we use?
We use the following data:
- name
- address or business address
- phone number
- email address
- telephone number
6. What do we use your data for?
We only use your personal data for the purpose for which we are allowed to use it.
- we have received your permission to use your personal data
7. How long do we keep your data?
We keep your personal data for as long as we are required to by law and for as long as necessary for the purposes for which we use your data. For example, if you have an account with us, we store your data according to the statutory retention periods of seven years. After that, we only keep data that we are obliged to keep or that has been expressly asked for in case of audits. If you want to know more about how long we store specific data, please contact us.
8. Who do we share your data with?
We only process your personal data ourselves. We don't share your personal data with others.
9. Where do we store your data?
We process your data within the European Economic Area. This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.
10. How safe is your data with us?
We have taken care to protect your data as well as possible, both organizationally and technically. We have secured our systems and routines where necessary to ensure that your data does not end up in the hands of others. Your data is accessible to some staff. We also ensure that your data is only used by people who have received permission from us. If you have any questions about the specific method of securing, please contact us.
11. What are your rights?
Because we use your personal data, you have various rights. We have listed these rights for you below.
Right to information
We must explain to you in an understandable and clear manner what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data.
Right to access
You may always ask us to view the data we hold about you.
Right to correction
You may ask us to correct your data if it is incorrect or incomplete.
Right to object
You may object to the processing of your data if you do not agree with the way we handle your data. This right applies to the data we use for direct marketing. You can indicate to us that you no longer wish to receive emails from us. This also applies to personalized recommendations on our website.
Right to data portability
If you are a customer of ours or if you have given permission for the use of your data, you may ask us to send you the digital data we have about you. This way you can transfer data to another organization if you wish.
Right to restrictions
You may ask to limit the use of your data. This means that in certain cases we may only store your data but not use it.
Right to be forgotten
You may ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some cases we cannot or may not delete your data. For example, we have to keep some data for 7 years for the tax authorities.
Right to submit a complaint
You may contact us anytime about the way in which we handle your data. If you have a complaint, we will be happy to resolve it for you. To do so, please contact us. You may also always report your complaint to the Data Data Protection Authority, or course we hope that it does not come to that, but if necessary you can also go to court. In that case, the court is the place of business of Charlie's Clinic, in the area which will handle your complaint.How do I submit a request or complaint?
You can submit your request or complaints by sending an email to contact@charlies.clinic. We process every request or complaint with care. We will then work with you to come to an explanation of or a solution to your complaint or request. In principle, this may take some time. In that case, we will contact you within 30 days at the latest. We may ask you to identify yourself. In that case, we will ask you to submit certain information to ensure that you are the person to whom personal data is.
12. What rules apply to this privacy statement?
Our privacy statement must meet certain conditions. These conditions can be found in particular in the Dutch General Data Protection Regulation. In addition, the general rules that every website must comply with our privacy statement.
13. Which cookies do we use?
We cannot function without the use of some cookies for you. If you have given us permission to personalize your profile based on your surfing and search behavior, we can set up our website specifically for you so that the items become easier and more personal. We do this using cookies. A cookie is a small file that is placed on your hardware when you visit our website.We use the following type of cookies on our website:
- functional cookies
As soon as you visit our website (charlies.clinic) or contact us, we receive information about you. In this privacy statement we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or want to know what information we have on you, please contact us. We may amend this privacy statement if necessary. We recommend that you regularly review this privacy statement so that you are aware of these changes. This privacy statement was last modified on 25 march 2024.
14. What do we do with data of minors?
We do not target minors with our website or as an organisation. This means that if you are under the age of 18, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume that you have received this permission before your visit.
15. Do you have a question about this privacy policy?
If you have a question about our privacy policy, please feel free to contact us on contact@charlies.clinic. We are happy to help.